Shipping & Returns

Layby policy

The Lemon Tree Kids layby is vaild for 4 weeks on any order over $50. A 20% deposit is due when the layby is placed, along with weekly payments. In the event that you need to cancel the layby the 20% deposit is non refundable. If for some reason you need longer than 4 weeks please do not hesitate to contact us  and we can discuss a longer term.

Returns Policy

The Lemon Tree Kids would like you to feel confident when ordering online, so if you find for any reason that your selection is not what you expected, the right colour or size, simply contact us within 7 days of receiving purchase and we will arrange an exchange. Please note that exchanges will be given if the item is; unused, unworn and with all labels intact.(Excluding natural rubber soothers, no refunds or exchanges opened packages will be excepted).

All items exchanged will incur an extra delivery charge.

Refunds will not be given, unless the item is faulty or damaged. A credit not to the value of your item will be given to use within 12 months from the date of return.

If you need to return an item, simply email us or phone us on 0401 955 297.

Shipping within Australia

All orders will be dispatched within 72 hours of placement.  A flat rate of $9.95 shipping is charged on all orders.

Items that are sent with “FREE” shipping will be sent via REGULAR post. If you would like tracking, then postage charges will apply.

Any Australian orders over $150 are shipped free of charge!

All orders within Australia are shipped via Australia Post with a tracking number and are delivered within 1-5 days. If by chance you have not received your package within this time frame please contact us or call 0401 955 297.

Shipping outside Australia

All orders once processed will be dispatched within 48hrs and sent via Australia Post Air Mail. Please allow orders to be received between 7 – 21 business days, some destinations may take longer. A flat rate of AU$25.00 shipping is charged on all orders. if you would like insurance added to your order please leave a note in the additional comments section during checkout. Any loss/damage will not be covered unless insurance is taken on your parcel. International customers are responsible for their own local duties and taxes.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by The Lemon Tree Kids and its associates, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia). All images displayed on thelemontreekids.com.au are subject to copyright and must not be copied or used without our permission. Any breach of copyright will result in appropriate action being taken where necessary.

Security

The Lemon Tree Kids does not collect or record any credit card details you may provide when purchasing products from the thelemontreekids.com.au.com website. Your credit card details are processed securely through PayPal. The PayPal Service allows you to securely, conveniently and cost effectively, send payments.